T&Cs, Privacy & Cookie Policy

ASHFORD MILL Booking Terms and Conditions

PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL,TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

1 Welcome
1.1 We recommend that you print or save a copy of these Booking Conditions and the Terms of Use for your reference.
By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with them.
1.2 To make these Booking Conditions easier to read, we use a number of definitions. We refer to:
"Rental Contract" as the legally binding contract between you and us for the Rental Services;
"Rental Charges" as the Booking Fee and the fees payable by you under the Rental Contract that we collect from you in relation to the Booking;
"Deposit" as the initial instalment of the Rental Charges quoted during the Booking process and payable by you when making a Booking;
"Rental Balance" as the balance of the Rental Charges payable by you after payment of the Deposit;
"Holiday Period"as the dates for which you reserve the Property;
"Booking Details" as details specific to your Booking including Ashford Mill, Holiday Period and any restrictions notified to you during the Booking process;
"Booking Fee / Service Fee" as the amount that we charge in respect of the Booking Services
"Guests" as holidaymakers other than you that are booked to stay at the Property during the Holiday Period under your Booking.
“Site” refers to website.
1.3 We have a number of related policies referred to in these Booking Conditions, comprising our Privacy Policy & Cookie Policy, please read them.
1.4 Every time you wish to use the Booking Services, please check these Booking Conditions to ensure you understand the terms and conditions which will apply at that time. Your attention is drawn in particular to the sections headed Our liability.
If you have any queries or concerns regarding these Booking Conditions, please contact us using the details set out in the Contact Us section below.

2 Privacy Policy and Cookie Policy
2.1 We take your privacy very seriously. Please read our Privacy Policy to see how we use your personal information, including the information you submit about yourself when making a Booking. By submitting your personal information to us, you agree to our use of that information in the ways described in our Privacy Policy.
2.2 Like many online services we use a feature called a 'cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these Terms to 'cookies' also include other means of automatically accessing or storing information on your device. By agreeing to these Booking Conditions, you are providing your consent for us to use cookies in the ways described in our Cookie Policy. However, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.
2.3 We may record telephone calls between us for monitoring and training purposes. In the event of a dispute between us, we reserve the right to review any recorded calls between us.

3 Your use of the Booking Services
3.1 Our Booking Services are available to you for your personal, non-commercial use only. You may not offer for resale any Booking or Rental Services on our Site without our express written permission.

4 Property and Rental Services Descriptions
4.1 We make every effort to ensure that the description (including Rental Charges and availability) relating to Ashford Mill are accurate and complete. These descriptions include details of the Property and Rental Services including photos, the availability period of the Property for rental, the Rental Charges and any additional charges, the facilities available at the Property, maximum occupancy numbers, any accreditations, awards or descriptions of quality relating to the Property including star ratings. If we discover a mistake or error relating to this information we will correct this promptly on our Site and will contact you if that information relates to a Booking that you have already made using our Site.
It is your responsibility to check the total price before completing the Booking process.

5 Making a Booking
Eligibility
5.1 To be eligible to make a Booking and enter into a Rental Contract you must:
5.1.1 be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
5.1.2 Provide your real name, phone number, email address and other requested information; and
5.1.3 possess a valid payment method such as a valid debit or credit card or PayPal or any other digital option as stated on the payment page.
Booking methods
5.2 You may make a Booking directly using this Site or by contacting us by telephone or by email using the details in the Contact us section.
5.3 If you provide your Booking details to us by email, we will send to you a link to the Site so that you can make a Booking and pay us online.
The contract is between you and Ashford Mill Developments Ltd.
5.4 By making a Booking with us you are making an offer to:
5.4.1 receive our Booking Service and make payment to us (at the relevant time) in respect of the Rental Services;
5.4.2 enter into a Rental Contract with us in relation to Ashford Mill.
5.4.3 pay us all amounts due in respect of the Deposit and Rental Charges.
5.5.1 you submit your Booking to us on the Site by submitting your Booking Details and your payment details for processing.
Before submitting your Booking on the Site, the Booking process will give you the opportunity to review your Booking, these Booking Conditions and the Booking Details for Ashford Mill and, if you require, make amendments to your Booking.
5.5.2 you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the address you provided.
5.5.3 we check the availability of the Property relating to your Booking and, provided we have successfully processed your payment, we will send you an email confirming your Booking together with a copy of these Booking Conditions and other details relating to your Booking ("Booking Confirmation");
We accept:
a) your offer to receive our Booking Services;
b) your agreement to pay us all sums due (at the relevant time) in respect of the Rental Charges (including the Deposit);,
in each case, at the time we take any payment from you in respect of the Rental Charges. Accordingly, nothing that we say or do will amount to any acceptance of your offer until we actually take any payment from you in respect of the Rental Charges (including the Deposit) at which point a contract will be made between us for the Booking Services for the provision of the Rental Services under the Rental Contract.
5.6 When we accept payment for all or any part of the Rental Charges, you will no longer owe a debt to us for the associated amount.

6. Additional Guests
Our pricing is based on the number of persons staying in order to make the mill more widely available. When you book, you agree to pay for the number of persons confirmed in your booking. Unless by prior written arrangement with us, extra guests will be charged at the rate of £80 per person per night payable on arrival. You will be denied access to the mill until the monies are received or your additional guests choose not to stay in the mill. The maximum number of guests permitted to stay in the mill is 8.

6(a). Electrical Vehicle Charging Policy

1. About this policy

1.1 This policy sets our how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.

1.2 Any reference to "Property" in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.

1.3 This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us.

2. Who does this policy apply to?

2.1 This policy applies to all members of the Booking Party and such other visitors of the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy.

3. What is an Electric Vehicle?

3.1 For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.

4. Domestic chargers are not permitted at the Property

4.1 Most EVs are supplied with a domestic charger, commonly known as a 'granny charger' or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.

4.2 Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden.

4.3 We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.

4.4 You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.

4.5 One EV vehicle may use the fast charging point installed at the property per stay of up to one week, free of any cost for the electricity consumed. Any additional vehicle(s) using the facility will incur a charge of £10 per vehicle per day irrespective of the amount of electricity consumed.

7 Fees, charges and payment
7.1 The fees and charges will be as quoted on this Site from time to time and, unless otherwise stated, are quoted in pounds sterling. We use our best efforts to ensure that these are correct at the time when the relevant information was entered onto our systems. However, it is always possible that, despite our best efforts, some of the fees and charges on the Site may be incorrectly priced. We will normally check these prices as part of our confirmation procedures so that:
7.1.1 where the actual Rental Charges or other fees are less than those quoted on the Site at the time you made your Booking, we will charge the lower amount when confirming the Booking to you; and
7.1.2 where the actual Rental Charges or other fees are higher than those quoted on the Site at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Property at the correct (higher) price or cancelling your Booking. We will not process your Booking until we have your instructions. If we are unable to contact you using the contact details you provided during the Booking process, we will treat the Booking as cancelled and notify you in writing.
7.2 The fees and charges may change from time to time, but changes will not affect any Booking which we have confirmed with a Booking Confirmation.
7.3 All Rental Charges and all other fees and charges quoted on this Site include VAT, where applicable.
7.4 Before submitting your Booking online, you will be presented with details of the total Rental Charges payable for your Booking together with details of the following amounts payable to us at the time of your Booking:
7.4.1 the Booking Fee / Service Fee (which is non-refundable once your Booking is confirmed);
7.4.2 the Deposit and, if the date the Rental Balance would normally fall due for that Booking has already passed, the Rental Balance too; and
7.4.3 any additional fees and charges quoted during the Booking process when you make your Booking (for example heating supplements, pet charges)
7.5 If you are paying a Deposit rather than the entire Rental Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Rental Balance. Please note, we may (but are not obliged to) contact you to remind you of the due date for payment of the Rental Balance.
7.6 We currently accept various forms of payment including via credit and debit card. Please refer to our Payment Methods page for details of the payment cards and other methods of payment that we currently accept.
7.7 We take the payments due at the time of Booking from your chosen payment method once you have entered your payment details and have clicked the 'Confirm Card Details' button, subject to payment authorisation.
7.8 If the Rental Balance or any other additional payments are due after you make your Booking, then:
7.8.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment from you using your original payment method. If there has been a change to the Rental Charges due to changes in the exchange rates and additional amounts are payable, we will contact you before taking payment. Please see further paragraph 8.1 below; or
7.8.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, you will need to make these payments either by using the payment feature within your account on the Site or by contacting us by telephone using the number in the Contact us section below.

8 Payment currencies, interest and credit card surcharges
8.1 During the booking process you may be presented with an option to pay for your Booking in one or more currencies. The payment currencies we accept for a particular Booking will be notified to you during the Booking process. The exchange rate for all payments will be based on exchange rates set by our internal systems which may increase and decrease based on changes in the market. If on the date your Rental Balance is due, changes to these exchange rates result in an increase of 5% or more to the Rental Charges we quoted at the time you made your Booking, then we may increase the Rental Balance to include this additional amount. If you do not wish to pay this amount, you may end your Rental Contract giving notice within 14 days of the date we notify you of the increase.
8.2 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of four per cent (4%) a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
8.3 Please note we may charge a 'good housekeeping bond', which will be included alongside the charges quoted to you during the Booking process. We will communicate with you to collect and (if appropriate) return this bond. We must, within 7 days of the end of the relevant Holiday Period return all or part of the bond to you and, if retaining any part of the bond, notify you in writing of the reasons for doing so.

9 Your right to cancel or transfer a Booking
9.1 Please check all the details in your Booking Confirmation promptly after receiving the confirmation and notify as soon as possible if you think we have made any mistakes or errors with your Booking.
9.2 Please contact us directly using the contact details in the Contact Us section if you would like to amend your Booking. If we agree to amend the Booking, additional charges including additional Rental Charges and/or an administration fee may also be payable to cover our costs of making the amendment. This does not affect your legal rights.
9.3 After you receive your Booking Confirmation:
9.3.2 you will not have a legal right to cancel the Rental Contract as the Rental Services provided under it are accommodation and leisure services for which the contract provides a specific period of performance. You may, however, end the Rental Contract in accordance with the section Your right to end a Rental Contract.
9.4 You may not transfer your Rental Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Conditions and your Guests' compliance with them. Please see further paragraph 13.4.

10 Cancellations of your Booking by us
10.1 We may cancel your Booking if:
10.1.1 we become aware of any health and safety or quality-related issue with the applicable Rental Services or Property or its immediate surroundings (for example contamination to the Property's water supply);
10.1.2 it is terminated if it is due to a breach by us.
10.2 we may cancel your Booking due to circumstances or events outside our reasonable control. Please see further paragraph 24.6.
10.3 If we cancel a Booking in accordance with this paragraph 10, we may (but are not obliged to):
10.3.1 arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you if the Rental Charges for the alternative are higher than those under the cancelled Booking; and/or
10.3.2 give a refund of any amounts paid by you in relation to the cancelled Booking.

11 Booking restrictions
11.1 The maximum Holiday Period for any Booking is generally 31consecutive days, subject to availability.

12 Your responsibilities
12.1 You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must promptly update your details.
12.2 You accept financial responsibility for all transactions made under your name or account.
12.3 You promise to us that during the Holiday Period:
12.3.1 that the number of people and pets occupying the Property will not exceed the number stated on in your Booking Confirmation;
12.3.2 that the Property will be used solely for the purpose of a holiday by you and your Guests;
12.3.3 that you will (and ensure that your Guests will) show all due consideration and respect for the Owners and their representatives and neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties;
12.3.4 that you will (and ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us in connection with the Property or Rental Services;
12.3.5 to allow the Owner or his representative to access the Property at any reasonable time during the Holiday Period provided the Owner provides reasonable advance notice (except in emergencies);
12.3.6 to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. We may make an additional, reasonable charge for professional cleaning after your and your Guests' occupancy as may be required to return the Property to its original state of cleanliness and tidiness;
12.3.7 to report as soon as possible to us (or our representative) any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that we have under the Rental Contract, you promise to fully reimburse us for the cost of replacement or repair for such breakages or damage.
12.3.8 to arrive after 3p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure.
12.3.9 not to allow any person other than you and your named guests to use the facilities and amenities of the Property without the express permission of ourselves.
12.3.10 to notify all guests before the Holiday Period starts of your and their obligations under this paragraph 13.3.
12.4 You will be responsible for all guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
12.5 It is your responsibility to ensure you, your guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Property is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
12.6 In the event that you or any guest fails to comply with the requirements set out above in paragraph 12.3, the Owner (or their representative) can refuse to allow you and your guests to enter and stay at the Property or can require you and your guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and the provision set out in the Owners' right to end a Rental Contract section will apply.

13 Our responsibilities
13.1 We will:
13.1.1 perform the Rental Services using reasonable care and skill;
13.1.2 As soon as possible, notify you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
13.1.3 Ensure that the Property is vacant and that you and your guests have exclusive access to the Property and Rental Services for the full period of the Holiday Period;
13.1.4 ensure that suitable arrangements are in place for you to collect and return the keys for the Property;
13.1.5 not make any use of the Property (including conducting any viewings of the Property) during the Holiday Period;
13.1.6 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, violent or anti-social behaviour towards you and your guests;
13.1.7 will ensure that the Owner, the Property and the Rental Services comply with all applicable laws and regulations during the Holiday Period;
13.1.8 comply with the terms of the Rental Contract and act in good faith at all times;
13.1.9 respond to queries, complaints and problems which arise during or after the Holiday Period and use our best efforts to resolve them.
13.1.10 provide you with a VAT invoice at your written request.

Pets
14.1 Pets are only allowed by prior arrangement and we have received the applicable fee. If you bring a pet and exceed the stated number/size of pet(s), we (or our representative) has the right to:
14.1.1 refuse to allow you and your guests to enter or stay in the Property; or
141.2 ask you and your guests to leave the Property before the end of the Holiday Period.
14.2 If we exercise our rights under paragraph 14.1, we may end the Rental Contract in accordance with the Owners' right to end a Rental Contract section.
14.3 You will be liable for all damage caused by your and your guests' pets. If you are allowed a pet/pets in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your guests' vacate the Property at the end of the Holiday Period. We may make an additional, reasonable charge for professional cleaning after your and your guests' occupancy due to any pets that have stayed at the Property. You must not allow pets on beds or on furniture within the Property and pets must not be left alone in the Property at any time. If you break the terms of this paragraph 14.3, we (or our representative) may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your guests to leave the Property before the end of the Holiday Period.
14.4 Registered assistance dogs are allowed, provided that you comply with the provisions in paragraph 14.3. You must notify us of the intended presence of any assistance dogs prior to Booking. If you have an allergy to dogs, please be aware that we cannot guarantee that an assistance dog has not stayed at Ashford Mill recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present in Ashford Mill.

15 Insurance
15.1 You are strongly advised to take out adequate travel insurance prior to departing for your holiday. It is your responsibility to check that your insurance cover is adequate.
You should ensure your insurance covers you in the event you are unable to travel because of Government restrictions. This applies to UK Government legislation and overseas Government legislation that prevents you from travelling.

16 Promises we make to you about the Property and Rental Services
16.1 We promise to you that:
16.1.1 we have the right to provide the Rental Services and enter into the Rental Contract with you
16.1.2 we will maintain, with a reputable insurance company, policies to meet ours liabilities under the Rental Contract with you;
16.1.3 Ashford Mill will comply with all applicable laws and regulations, in particular, relating to fire, health, safety and planning and data protection; and
16.1.4 the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period.

17 Our liability
17.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Booking Services including the right to receive services supplied with reasonable skill and care.
17.2 To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the Booking Service, whether express, implied, oral or written. In particular, we do not make any promises about:
17.2.1 the availability of the Booking Services or the Site or that they will be provided uninterrupted or error or virus-free;
17.3 We do not authorise anyone to make any promises on our behalf.
17.4 We will not be responsible or liable:
17.4.2 for any losses related to any business of yours including but not limited to lost data, profits, revenue, business, opportunity, goodwill, reputation or business interruption.
17.5 You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. We accept no liability to you for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.
17.6 If either you or we fail to comply with these Booking Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Booking Conditions. Losses are foreseeable where they were contemplated by you and us at the time we accept a Booking made by you.
17.7 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by their negligence or the negligence of their employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Rental Services including the right to receive the Rental Services supplied with reasonable skill and care.
17.8 If either you or us fail to comply with the terms of the Rental Contract, including these Booking Conditions, neither you nor us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with those terms. Losses are foreseeable where they were contemplated by you and the Owner at the time we accept a Booking made by you.

18 Your rights as a consumer
18.1 We are under a legal duty to supply services that are in conformity with our respective contracts with you. You have certain legal rights as a consumer under the law and nothing in these Booking Conditions affects your legal rights. Advice about your legal rights in relation to the services we provide is available from your local Citizens' Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

19 Leave blank

20 Your right to end a Rental Contract
20.1 You may immediately end a Rental Contract:
20.1.1 if we have told you about an error in the charges or Booking Details or a significant error in the description of the Rental Services relating to your Booking and you notify us that you do not wish to proceed; or
20.1.2 if we notify you about a change to the Rental Charges due to changes in the applicable exchange rate and you notify us that you do not wish to proceed in accordance with paragraph 8.1.
20.2 Nothing in this paragraph 20 affects or reduces your legal rights as a consumer. Please see further paragraph 19.1 regarding where to obtain advice regarding your legal rights.

21 Our right to end a Rental Contract
21.1 We may immediately terminate your Rental Contract with us if:
21.1.1 you and your guests do not comply with the obligations set out in paragraph 12.
21.1.2 you do not comply with the applicable rules on pets in accordance with paragraph 14.
21.1.3 if you fail to pay any housekeeping bond on the date that payment of the bond is due; or
21.1.4 circumstances or events outside our reasonable control prevent or are likely to prevent you and your guests from staying at Ashford Mill for the holiday period us from complying with any other of its obligations under the Rental Contract.

22 Consequences of the Rental Contract ending
22.1 If you end the Rental Contract for the reasons mentioned in paragraph 20, we will refund to the Deposit and any other amounts paid by you for the Booking within 14 days of the date you notify us that you wish to end the Rental Contract.
22.2 If the Rental Contract ends during the Holiday Period, you must:
22.2.1 leave the Property together with all guests as soon as possible;
22.2.2 notify us (or our representatives) and us that you and your guests have left the Property and the reasons for doing so; and
22.2.3 return the keys to the location instructed by us.
22.3 Nothing in this paragraph 23 affects or reduces your legal rights as a consumer. Please see further paragraph 18.1 regarding where to obtain advice regarding your legal rights.

23 Complaints
23.1 If you have any complaint about the Booking Services, Rental Services or the property please contact us by telephone, email or via the Site.
If you wish to make a complaint about the property or Rental Service, contact us (or our representative) as soon as possible. We take complaints from holidaymakers seriously and to do our best to resolve them, where possible.
23.2 please contact us as soon as possible (and in any event within 7 days of the end of the Holiday Period for the relevant Booking) with full details of your complaint.
23.3 We will use our reasonable endeavours to attempt to resolve your unresolved complaints.
23.4 Nothing in this Complaints section will affect your legal rights or any right you may have to bring legal proceedings against an Owner under a Rental Contract.

24 Other important terms
24.1 Written Communications. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.
24.2 Language. These Booking Conditions may be presented to you in more than one language. However, the English language version of these Booking Conditions shall prevail. Any contracts made under these Booking Conditions will be concluded in English.
24.3 Our reliance on these Booking Conditions. We intend to rely on these written Booking Conditions and any document expressly referred to in them in relation to the subject matter of any contract made under them. We and you will be legally bound by these Booking Conditions.
24.4 References to 'including' and other similar expressions. In these Booking Conditions, words that appear after the expression 'include', 'including', 'other', 'for example', 'such as' or 'in particular' (or any similar expression) will not limit the meaning of the words appearing before such expression.
24.5 We may transfer this contract to someone else. We may transfer our rights and obligations under these Booking Conditions to another organisation. We will contact you to let you know if this is planned. If you are unhappy with the transfer you may contact us to end the relevant contract within 14 days of us telling you about it and we or they will refund you any payments you have made in advance for services that have not been provided.
24.6 Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, pandemic, epidemic, acts of terrorism or war.
24.7 You need our consent to transfer your rights to someone else.. You may only transfer your rights or your obligations under a contract made under these Booking Conditions to another person if we agree to this in writing.
24.8 Nobody else has any rights under these Booking Conditions or the Contract.. Each contract for the provision of the Booking Services is between you and us. Each Rental Contract is between the relevant you and us. No other person shall have any rights to enforce any of the terms of each respective contract. The party to a contract made under these Booking Conditions will not need to get the agreement of any other person in order to end that contract or make any changes to these Booking Conditions.
24.9 If a court finds part of these Booking Conditions or any contract to which they apply illegal, the rest will continue in force.. Each of the paragraphs of these Booking Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
24.10 Even if we delay enforcing a contract made under these Booking Conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Booking Conditions, or if we delay in taking steps against you in respect of you breaking a contract made under them, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment we do not chase you but continues to provide the Rental Services, we can still require you to make the payment at a later date.
24.11 Which laws apply to these Booking Conditions and any Contract between us and where you may bring legal proceedings. These Booking Conditions and any contracts made under them are governed by English law and you can bring legal proceedings in respect of any such contracts in the English courts. If you live in Scotland you can bring legal proceedings in respect of any contracts made under these Booking Conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of any contracts made under these Booking Conditions in either the Northern Irish or the English courts. If you live in the Republic of Ireland you can bring legal proceedings in respect of any contracts made under these Booking Conditions in either the courts of the Republic of Ireland or the English courts.
24.12 Alternative Dispute Resolution. If we are unable to resolve a complaint to your satisfaction, we can also offer you CEDR’s (Centre for Effective Dispute Resolution) scheme for the resolution of disputes, which is an impartial and independent arbitration service.

25 Changes to these Booking Conditions
25.1 We may make changes to these Booking Conditions at any time by sending you an email with the modified Booking Conditions or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site after that period has expired, it means that you accept any such changes. The modified Booking Conditions will not apply to any Bookings that we confirm with you before the date the modified Booking Conditions come into effect.
25.2 No representative, agent or sales person has the authority to vary, amend or waive any of these Booking Conditions. No amendment, variation or waiver of any of these Booking Conditions will be valid or have any effect unless accepted by us in writing.

26 Contact us
26.1 This Site is owned by Ashford Mill Developments Ltd, a company incorporated in England. The registered office address of Ashford Mill Developments Ltd is:
Mill House, Ashford in the Water, Bakewell, DE45 1PZ United Kingdom.
Our registered company number is 6585285and our VAT registration number is 941 0506 56.

Our Privacy Policy

1.To assist you further in understanding this Privacy Policy, we have set out in the Schedule a glossary of terms used in this Privacy Policy, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO in writing, either by:
Email: robert.griffiths30@btinternet.com
Post: Mill House,Ashford in the Water, BAKEWELL, DE45 1PZ, UK
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Our website is not intended for children and other than in connection with a booking, we do not knowingly collect data relating to children.

2. Updates and links
We keep our Privacy Policy under review and any changes will be made by updating this page. This Privacy Policy was last updated on 1st January 2020.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Third-party links
Our website may include links to and from third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy policies, therefore you should also read their privacy policies to understand what personal data they collect about you and how they use it.

3. The data we collect
Part 1 of Schedule 1 lists the types of personal data that we may process. We will only collect special categories of personal data where this is provided by you or on your behalf and you or the person providing the information on your behalf have specifically requested that we process the same in order to ensure any specific requirements you have can be catered for, for example, if you require lift access/wheelchair access, have food allergies or other catering requirements.
We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as personal data.
We do not collect any information about criminal convictions and offences.
Failure to provide personal data
If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into or perform the contract with you and, we may have to cancel your booking and/or our service to you. We will notify you of this at the relevant time.

4. How personal data is collected
We collect personal data in the following ways:
Direct interactions Personal data may be provided by you or on your behalf as part of our booking journey, or otherwise in connection with a booking by the lead passenger. You may also provide personal data (including identity, contact and financial data) when you complete online forms, send webchat messages, request products/services, create a user account, subscribe to our services, join our mailing lists or loyalty schemes, enter competitions or request promotional codes, take customer or client satisfaction surveys, provide feedback or otherwise or correspond with us (by post, phone or email)
Automated technology We automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data and usage data about you if you visit other websites which use our cookies. More information concerning our use of cookies is available in our cookies policy which can be accessed via our website.
Publicly available sources We may collect personal data from publicly availably sources such as TripAdvisor, Feefo, Companies House and the Electoral Register and credit reference agencies, based inside the EU.
Third parties We may receive personal data from: (a) analytics providers based outside the EU (such as Google); (b) advertising networks who may be based outside the EU (such as Facebook); and (c) search information providers such as Google based outside the EU; (d) our suppliers such as payment providers, delivery services, website support, maintenance providers and telemarketing companies; (e) data brokers or aggregators based inside the EEA; (f) third party booking platforms who may be based inside or outside of the EEA (such as AirBnB, Booking.com, etc.).

5. How we use personal data
We will only use personal data when the law allows us to. Most commonly, we will use your personal data:
to perform the contract we are to enter into or have entered into with you;
to comply with a legal obligation; and
where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
Marketing
We strive to provide you with choices regarding how we process your personal data and how we communicate with you for marketing purposes. Where possible, we aim to give you the option to adjust your preferences for receiving personalised marketing and advertising from us or our third party affiliates. You can do this by visiting the preferences section on your account details or calling us or contacting us by any other means which we notify you of (please see section 1 above).
Please also see below regarding our use of Cookies on our website and how these can be turned off by you.
You will receive marketing communications from us if you have requested information from us, booked a holiday with us or purchased services from us and you have not opted out of receiving that marketing or if we are otherwise able to market to you under existing marketing and data protection laws.
How to opt out
You can ask us or third parties to stop sending you marketing messages (whether electronic, telephone or postal marketing) at any time by following the opt-out links on any marketing message sent to you at any time, by logging into your account on our website (where you have an account with us) to manage your marketing preferences or by contacting our DPO and asking us to stop sending the messages (as appropriate).
Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so, for example in connection with your holiday or the letting of your holiday property.
Change of purpose
We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. More information concerning our use of cookies is available in our cookies policy which can be accessed via our website.

6. Disclosure of your personal data
We may have to share your personal data with Third Parties set out in Part 4 of Schedule 1. We require all Third Parties to respect the security of your personal data and to treat it in accordance with the law. Such Third Parties can only process your personal data for specified purposes and in accordance with our instructions.

7. International transfers
We share your personal data.
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data.
Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe with our services providers;
we may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

8. Data security
We operate appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to your personal data is restricted to individuals who have a business need to know it, are under confidentiality obligations and can only process it on our instructions.
We also have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our marketing activities and satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
We may update our data retention practices from time to time. Please contact us if you require further details of this. We are required to keep basic information about our customers and clients (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers or clients, for tax purposes.
We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. Anonymised data may be used indefinitely without further notice to you.
We will process your financial data such as credit card details for the purpose of processing payments, however we do not retain any credit card details once the payment has been accepted.

10. Your legal rights
Your legal rights in relation to your personal data are set out in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact our DPO.
You will not have to pay a fee to exercise any of your rights, unless your request is unfounded, repetitive or excessive. Where this is the case, we may charge a reasonable fee for information or refuse to comply with your request.
We may ask you to provide further information to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

We aim to respond to requests within one month. If your request is particularly complex or you have made a number of requests it may take us longer to respond and in this case, we will notify you and keep you updated.

Schedule 1
Part 1 - Types of personal data
Contact data Billing address, delivery address, holiday property address, email address and telephone numbers.
Financial data Bank account and payment card details.
Identity data First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and photographs (where we hold photographs of your property and you are in that photograph).
Marketing and communication data Your preferences in receiving marketing from us and our third parties and your communication preferences.
Profile data Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage data Information about how you use our website, products and services including your browsing actions and patterns on our website (which helps us to improve our website and personalise marketing).
Technical data Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Transaction data Details about payments to and from you and other details of products and services you have purchased from us.
Part 2 - Lawful basis for processing and processing activities
The lawful basis upon which we may rely to process your personal data are:
Consent You have given your express consent for us to process your personal data for a specific purpose.
Contract The processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
Legal obligation The processing is necessary for us to comply with legal or regulatory obligation.
Legitimate interests The processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer/client or to register your account on our website. Identity, contact & profile.
To perform our contract with you.
To process manage and deliver your holiday booking or lettings, travel arrangements and insurance and to manage payments, collections, fees and charges and debt recovery. Identity, contact, financial, transaction, profile and marketing & communications
To perform our contract with you.
As necessary for our legitimate interest in recovering debts due to us.
To manage our relationship with you, notify you about changes to our Terms or Privacy Policy and ask you to leave a review or complete a customer or client satisfaction survey. Identity, contact, profile, usage and marketing & communications
To perform our contract with you.
As necessary to comply with a legal obligation.
As necessary for our legitimate interests in keeping our records updated and analysing how customers/clients use our services.
To enable you to partake in our loyalty scheme, prize draws, competitions, receive promotional codes or complete customer/client satisfaction surveys. Identity, contact, profile, usage & marketing & communications
To perform our contract with you.
As necessary for our legitimate interests in analysing how customers book holidays and use our services and how clients use our services, to develop them and grow our business.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Identity, contact & technical
As necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise.
As necessary to comply with any legal obligations.
To deliver relevant website content/advertisements (including personalised brochures and marketing materials) to you and to measure or understand the effectiveness of our advertising. Identity, contact, profile, usage, marketing & communications and technical
As necessary for our legitimate interests in studying customers holiday requirements, how customers and clients use our services and to develop them, to grow our business and to inform our marketing strategy.
To use data analytics to improve our website, holiday offerings, services, marketing, and customer and client relationships and experiences. Technical & usage
As necessary for our legitimate interests to define types of customers for our holidays and services, and types of clients and properties, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about holidays, properties or services that may be of interest to you, including promotional offers. Identity, contact, technical, usage & profile
As necessary for our legitimate interests to develop our services, property and holiday offerings and grow our business
To analyse whether you may still be interested in our products and services if you have not visited our website in a while. Contact and usage
As necessary for our legitimate interests (to develop our services, property and holiday offerings and grow our business).

Part 3 - Your legal rights
You have the following legal rights in relation to your personal data:
Access your data You can ask for access to and a copy of your personal data and can check we are lawfully processing it.
Correction You can ask us to correct any incomplete or inaccurate personal data we hold about you.
Erasure You can ask us to delete or remove your personal data where:
(a) there is no good reason for us continuing to process it;
(b) you have successfully exercised your right to object (see below);
(c) we may have processed your information unlawfully; or
(d) we are required to erase your personal data to comply with local law.
We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request
Object You can object to the processing of your personal data where:
(a) where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;
(b) where we are processing your personal data for direct marketing purposes.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and in such circumstances, we can continue to process your persona data for such purposes.
Restrict processing You can ask us to us to suspend or restrict the processing of your personal data, if:
(a) you want us to establish the accuracy of your personal data;
(b) our use of your personal data is unlawful, but you do not want us to erase it;
(c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.
Request a transfer You can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
Withdraw your consent You can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.

Part 4 - Third Parties
Service providers Acting as processors who provide IT, system administration services, website hosting and support, marketing services and other services (who may be based inside or outside of the EU).
Professional advisors Acting as processors or controllers including lawyers, bankers, auditors and insurers based in the United Kingdom or Republic of Ireland who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities Acting as processors or controllers based in the United Kingdom or the Republic of Ireland who require reporting of processing activities in certain circumstances.
Third party service providers
Clients, property owners/management companies to facilitate your booking and holiday, including to arrange for the collection of keys etc.
Payment service providers, including:
PayPal (Europe) S.à r.l. et Cie, S.C.A. Attention: Legal Department, 22-24 Boulevard Royal L-2449, Luxembourg
Sage Pay Europe Limited, North Park, Newcastle upon Tyne, NE13 9AA
Syntec Ltd, 18 The Avenue, London W13 8PH
Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA
Websites such as Feefo and TripAdvisor who provide platform for our customers to leave reviews.
Marketing service providers, including:
Intilery.com Ltd, Beech House, Park West Business Park, Sealand Road, Chester, CH1 4RJB
Emailcenter UK Limited, West Tithe, Pury Hill Business Park, Alderton Road, Towcester, Northamptonshire, NN12 7LS
Ant Protect Limited, Antenna House, St Mary's Gate, Sheffield, S2 4QA
TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA
Ferry operators (where you need to book a ferry). The ferry companies we use are: Wightlink Ltd, PO Box 59, Portsmouth, PO1 2XB
Irish Ferries Limited, Ferryport, Alexandra Road, Dublin 1, Ireland. Eircode D01 W2F5
Stena Line Limited, Stena House, Station Approach, Holyhead, Anglesey, LL65 1DQ
Insurance providers where you have chosen to purchase travel insurance as part of your booking. The insurance providers we use are:
ITC Compliance Limited
Towergate Underwriting Group Ltd.
Third party booking platforms, including but not limited to AirBnB, Booking.com, TripAdviser, Expedia, etc.
Postal services who send out our brochures and leaflets.
Local businesses aiming to attract tourism such as pubs/restaurants, activity companies and rental car/bicycle companies.
Third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

Part 5 - Glossary
Aggregated data information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject.
Controller a body that determines the purposes and means of processing personal data.
Data subject an individual living person identified by personal data (which will generally be you).
Personal data information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
Processor a body that is responsible for processing personal data on behalf of a controller.
Special categories of personal data information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
ICO Information Commissioner’s Office, the UK supervisory authority for data protection issues.

PRIVACY & COOKIE POLICY FOR PREMIERCOTTAGES (BOOKINGS MADE THROUGH THEIR WEBSITE)

This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who we are
“We” or “us” means [Ashford Mill Developments Ltd, Mill House BAKEWELL, DE45 1PZ].
If you wish to contact us, please see our contact us page
By contacting us, using our services or visiting our website, which is owned and controlled by us (Ashfordmill.com), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
Information we collect from you
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information; personal description; dietary requirements; medical conditions; allergies; dependants personal information, next of kin details, employment status/history.
Information we collect about you.
With regard to visits to our site we may automatically collect the following information:
technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources. 3
We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
[We also receive information about you from cookies. [For more information about cookies, please see our COOKIE POLICY
OR
We also receive information about you from cookies.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
To enable online bookings we use cookies provided by [insert Supercontrol or other booking engine name].
To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics [or other analytics package if appropriate], which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
If you would like to see a full up-to-date list of all cookies used by our website, you can use the following cookie-checking website http://sitebeam.net/cookielaw/test-your-compliance/ (other cookie-checking websites are available).
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information to:
notify you about changes to our service;
ensure that content from our site is presented in the most effective manner for you and for your device.
Where you have indicated to us that you are happy for us to do so, we may also use this information to:
provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and
provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.
Information we collect about you.
Examples of how we will use this information includes (but is not limited) to;
administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
improve our site to ensure that content is presented in the most effective manner for you and for your device;
allow you to participate in interactive features of our services, when you choose to do so; 4
keep our services, site and premises safe and secure;
measure or understand the effectiveness of our service.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we can share your personal information with:
our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and
anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.
We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy.
We will disclose your personal information to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like. You may unsubscribe from this service at any time.
Where we store your personal data
[The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA") OR We will not transfer the data that we collect from outside the EEA]. By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 5
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.
You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:
Access – to access all the personal data we hold about you;
Erasure – that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;
Portability – to copy or transfer the personal data we hold about you to another party.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Data retention
We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.
If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.